Product return, change and cancellation policy

The user has the right to cancel the transaction in accordance with the Consumer Protection Law, 1981 and/or in accordance with the Consumer Protection Regulations (Transaction Cancellation), 2010, as detailed below:

A request for a refund, change or cancellation of the transaction will be submitted to the site via one of the means of communication listed at the bottom of the regulations. The order can only be canceled if the product is still in its original packaging, has not been opened and has not been used in any way.

The transaction can be canceled within 14 days of receiving the product, if the product was not damaged by the user.

If the refund, change or cancellation is requested after 14 days from receipt of the order - a request for a refund, change or cancellation of a transaction will be allowed subject to the sole discretion of the site. The return, change or cancellation will be approved after the customer receives a written notification from the site confirming this.

Cancellation fees are 5% of the product price or 100 NIS, whichever is lower. Return of purchased products will be at the user's expense by sending them to the company by registered mail to its address, by prior arrangement.